Is your Arlo camera not charging? Find out the potential reasons behind this frustrating issue and also our detailed guide provides step-by-step solutions to resolve charging problems in any Arlo camera models.
Arlo is a well-known brand for home security cameras. Their wireless cameras are very popular among homeowners who want to keep their homes safe. Arlo is respected for making high-tech security products that work well.
However, even the best technology can sometimes have issues. One problem Arlo camera users may face is when their camera won’t charge properly. A camera that won’t charge can be really frustrating and concerning, especially when you rely on it to secure your home or business.
There are a few common reasons why an Arlo camera might not charge correctly. While this issue can be annoying, it is something that many Arlo users experience at some point.
The good news is that an Arlo camera not charging is usually a problem that can be fixed without too much difficulty.
This article will explain the possible reasons why your Arlo camera is not charging and provide solutions to fix the problem. We’ll guide you through steps to troubleshoot and resolve the charging issue so your camera stays powered up and keeping you secure.
Why is My Arlo Camera Not Charging?
There are several potential reasons why your Arlo camera may not be charging properly. A faulty power adapter or frayed/damaged charging cable can prevent the camera battery from charging correctly. Using a non-compatible or non-original charger for your Arlo camera model can also cause charging issues.
If the camera’s battery itself is faulty or has become degraded over time, it may no longer accept or hold a charge. It is also possible for the Arlo camera to have charging issues down the line if it is not properly cared for and maintained. For outdoor, solar-powered Arlo cameras, a malfunctioning solar panel or suboptimal panel placement can prevent the camera from recharging its battery via solar energy.
In addition, outdated camera software, loose charging cable connections, faulty power outlets, and dirt/corrosion buildup on the charging ports may cause Arlo camera charging issues.
Troubleshooting Arlo Camera Not Charging Issue
Make sure the cables are properly connected
One potential solution to an Arlo camera that is not charging properly is to check the charging cable connections. First, ensure that the power cable is firmly and securely plugged into the Arlo camera’s charging port. A loose connection can easily disrupt the charging process. Unplug the cable and plug it back in, making sure it is fully inserted and not wiggly or loose.
Check the charging cables
Next, inspect the charging cable itself for any signs of damage like fraying, exposed wires, or bent prongs. Sometimes the cable itself may be damaged, perhaps due to water exposure or general wear and tear. A faulty or damaged cable can prevent the camera from receiving the proper charge.
If the cable appears compromised in any way, it should be replaced with a new, undamaged cable made specifically for your Arlo camera model.
In most online stores, you can purchase a charger for your Arlo camera’s battery. Replace it to check.
Check the power adapter
A faulty or damaged power adapter could be the reason your Arlo camera is not charging properly. The power adapter plays an essential role in providing the right charging power to the camera battery.
Over time, power adapters can malfunction or become damaged due to electrical issues, physical impacts, or general wear and tear. A faulty adapter may not provide enough power to fully charge the Arlo camera battery or may not charge it at all.
If you suspect the power adapter is faulty, the easiest solution is to simply replace it with a new, compatible adapter made specifically for your model of Arlo camera. You can purchase a new power adapter directly from Arlo’s website or retailers like Amazon.
Once you have the new adapter, connect it to your Arlo camera and a working power outlet to see if the camera now charges normally.
Use another outlet to plug in your power adapter
If your Arlo camera is still not charging after checking the power adapter and cable, the issue could potentially be with the wall outlet you’re using. A faulty outlet that is not providing sufficient power can prevent the camera from charging properly.
To troubleshoot this, try unplugging the power adapter from the current outlet and plugging it into a different outlet in another room. If the camera starts charging when using the new outlet, then the original outlet was likely the root cause of the problem.
In this case, you should call an electrician to inspect and repair the faulty outlet. Using a malfunctioning outlet risks not providing the correct voltage needed to safely power and charge devices.
It’s also a good idea to verify that the outlet’s voltage matches the power requirements of your Arlo camera’s charging adapter. Most standard outlets provide 110-120 volts, but using one with too high of voltage can potentially damage the adapter and camera.
You can use a simple voltage tester or multimeter to check the outlet’s voltage if you are unsure. As long as it reads within the normal 110-120 volt range, it should be compatible with your camera’s charging needs.
Re-insert the camera’s battery
For Arlo camera models that have a removable battery, like the Pro 3, 4, or Ultra series, re-inserting the battery can potentially resolve charging issues you may be experiencing.
First, locate the release button next to the charging port on the bottom of the camera. Press this button and carefully pull to remove the internal camera component from the outer housing.
Once separated, you should be able to access the battery compartment. Gently remove the battery pack by pulling it out of the compartment.
After taking out the battery, re-insert it back into the compartment, ensuring it is properly seated and aligned. Push the battery firmly into place.
With the battery re-inserted, put the camera component back into the outer housing until it clicks and locks into position.
Now try charging your Arlo camera again. The process of removing and re-seating the battery can sometimes dislodge any loose connections and allow it to receive a proper charge.
If removing and reinserting the battery does not fix the charging issue on your particular Arlo model, you can move on to attempting other troubleshooting solutions.
The above instructions only applicable to Arlo cameras that have a removable battery pack design. It will not work for camera models with a sealed, non-removable battery.
Clean battery terminals
Another potential fix for charging issues with your Arlo camera is to clean the battery terminals. Over time, dirt and debris can accumulate on the metal terminals, which can interfere with the electrical connection and prevent proper charging.
To clean the terminals, you’ll first need to remove the battery from the camera housing, following the steps to safely detach the internal components. Once the battery is out, use a clean, soft cloth or microfiber towel to gently wipe away any visible dirt, grime or oxidation buildup on the metal terminal points.
Microfiber cloths work well for this as their tightly-woven fibers can trap dirt and dust particles without scratching the delicate terminal surfaces. Avoid using abrasive materials that could damage the terminals.
Be sure to also clean off any dirt or residue on the corresponding battery terminals inside the camera’s battery compartment for a complete cleaning.
After wiping down all the terminals until they look clean and free of contamination, reinsert the battery and reassemble the camera housing properly.
Now, try charging your Arlo camera again – clearing away blockages on the terminals may restore the electrical flow and allow the battery to charge normally again.
Change the battery
Another potential solution for an Arlo camera not charging is to inspect and replace the battery if it is old, damaged, or no longer holding a proper charge.
First, remove the battery from the Arlo camera housing by pressing the button near the charging port and sliding out the internal camera component. Take a look at the battery once it’s out – if it appears swollen, leaking, or damaged in any way, it needs to be replaced.
Even if the battery looks okay, after extended use over time, rechargeable batteries can degrade and lose their ability to charge fully. If your Arlo battery is very old, replacing it with a new one may resolve the charging issues.
To install a fresh battery, simply slide the new battery into the battery compartment, ensuring it is properly aligned. Then reinsert the camera component back into the housing until it clicks into place.
Keep in mind that you’ll need to purchase a new replacement battery specifically designed for your model of Arlo camera. These can be found on Arlo’s website or from other retailers like Amazon or Walmart.
Change solar panel location
For outdoor Arlo cameras that use a solar panel for charging, the positioning and placement of the solar panel itself could be the reason why your Arlo camera is not receiving a proper charge.
The solar panel needs direct exposure to sunlight throughout the day in order to effectively recharge the camera’s battery pack. If the panel is obstructed by trees, buildings, or other objects that block the sun’s rays, it will not be able to generate enough power to charge the camera sufficiently.
To resolve this issue, you’ll want to reposition the solar panel to an unobstructed location that receives optimal sunlight exposure, especially during the peak daylight hours. The panel does not necessarily need to be right above the camera – it can be situated separately as long as it is angled properly towards the sun.
Make sure no trees, bushes, or structures are casting shade onto the solar panel throughout the day. Even partial shading can significantly reduce the panel’s charging capabilities.
If possible, mount the solar panel in an elevated position clear of potential obstructions on the ground. Face the panel towards the direction that receives the most direct sunlight based on your home’s positioning.
With the solar panel correctly placed in a sunny, unobstructed spot, it should now be able to effectively harness solar energy and provide a steady charge to your Arlo outdoor camera’s battery pack.
Contact Arlo Customer Support
If you have tried all of the previous troubleshooting steps and your Arlo camera is still not charging properly, you will need to contact Arlo’s customer support team for further assistance.
Sometimes there may be a technical issue or complicated problem that is difficult to diagnose and resolve on your own. In these cases, it’s best to get expert help directly from Arlo’s trained technicians.
To contact support, follow below steps. Be prepared to provide detailed information about your specific camera model and the charging issue you have been experiencing.
- Open the Arlo mobile app on your device or open this link on a web browser.
- Navigate to the Settings section and select the “Support” option.
- Choose the specific Arlo product you need support for from the list.
- Find and tap/click on the “Support Request” button.
- Follow the on-screen prompts to provide details about the issue you are experiencing and officially submit your support request.
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Frequently Asked Questions (FAQs)
How can I tell if my Arlo camera is charging?
When power is connected, a blue LED blinks rapidly for three seconds. Additionally, if the camera is online, you can check if it is charging by logging in to your Arlo account and checking the charger icon while charging. If it’s not displayed, your camera isn’t charging.
How do I check the health of my Arlo battery?
To check your Arlo camera’s battery level, simply open the Arlo app or log in to your Arlo account. Then, tap or click on the settings icon below the camera you want to check. You’ll find your camera’s battery level displayed there.
How long do Arlo camera batteries last?
The Arlo camera battery typically lasts between 3 to 6 months. However, the actual duration can vary based on factors such as the camera model, environmental conditions, and usage patterns.
