So you’ve probably seen that weird “The user trying to submit review is opted out” message when trying to review something on Walmart’s website. I know it’s confusing, right? All of a sudden you can’t leave a review and you have no idea why. Well don’t worry, this article will help explain what’s going on and hopefully get your reviewing privileges back!
In today’s digital era, customer reviews play a crucial role in shaping online shopping. They give us valuable information, create trust, and help businesses enhance their products. Seeing what other buyers say about stuff can help you decide what to get. The reviews also let companies know what’s working and what isn’t.
Recently, some Walmart customers have been facing an issue where they can’t leave reviews on products using the app or website. The message pops up saying “The user trying to submit review is opted out” That doesn’t make sense to people sometimes. They didn’t opt out of reviewing. So customers end up confused and annoyed when that happens.
This article talks about different reasons why you might encounter the “Walmart’s review is opted-out” error and provides solutions to fix them in simple ways.
So, if you’re having trouble leaving a review on Walmart, there are a few possible reasons. But don’t worry, we’ve got solutions for you!
Why Does Walmart Say The User Trying To Submit Review is Opted Out?
Major online retailers like Walmart want shopping and reviewing to be easy for customers. But sometimes that “The user trying to submit review is opted out” message pops up unexpectedly when trying to review a product on Walmart.
This is Walmart’s solution to a big problem – fake reviews. Over half of reviews on their site used to be unreliable or simply fake. That damages trust in reviews, which shoppers rely on.
To understand this “opted out” review message on Walmart, it helps to know the context. Fake online reviews have unfortunately been around for a while. But in 2019 they absolutely exploded, plaguing many major retailers. Out of all of them, Walmart had it worst – over half of their reviews were unreliable or outright fake, according to the report published on CBSNews citing review analyzer Fakespot. That level of inauthentic reviews is hugely problematic and damaging to customer trust.
So, in 2019 Walmart began cracking down to protect review authenticity. One way Walmart tries to combat fake reviews is by checking Walmart receipts to verify purchases.
But legitimate reviewers sometimes get caught in the crossfire, stopped from reviewing without knowing why.
If you’ve seen the “opted out” message, you likely triggered something in Walmart’s fraud filters by accident.
So fake reviews were already an issue pre-2019. But last year the scale of the problem reached new concerning levels across the retail industry. This context provides some clarity on why Walmart started cracking down and why legitimate reviewers sometimes get inadvertently silenced or restricted.
Another reason why you could get that message is because of privacy policies and user agreement terms. When we sign up for accounts, retailers have us opt in or out of various permissions and services. If you accidentally opted out of reviewing at some point, Walmart’s system will block your review submissions.
Moreover, Walmart’s system also automatically blocks review abilities if your account looks suspicious – like if it’s showing signs of being fake or spammy. This protects against fraud but sometimes impacts legitimate users.
Basically, the “opted out” message often comes down to either opting out unknowingly at some point, an algorithm flagging your account as suspicious, or not fully understanding the policy fine print.
How to Fix Walmart Saying “The User Trying To Submit Review Is Opted Out” Error
Submit your Review through Walmart’s Email
Walmart wants to stop fake reviews. So now only verified buyers can review the products they purchased from the platform. A few weeks after you buy something, Walmart emails you links. These links let you leave a review for what you bought.
If you buy from a seller on Walmart’s website, you’ll get emails with links to review both the seller and the product. Some people also see tags on item pages to review that product for a promo code reward. But you only get the code after the item arrives and you leave an honest review.
If you try reviewing without using the special personal links from your Walmart purchase email, you’ll get that “opted out” message.
So to avoid the opted-out message on Walmart, you need to wait for your Walmart email with the exclusive links. Only use those to review your purchases. That verifies you bought it and lets you give feedback.
Wait Until Walmart Re-Enables Reviews
There is another rare scenario where you get the “Walmart review is opted out” message – Walmart disabling reviews site-wide for a period. They likely wouldn’t do this permanently since reviews are required by consumer protection laws.
However, Walmart might temporarily turn off all reviewing functions while improving its systems to filter fake reviews better. So legitimate reviewers get blocked alongside the fakes.
If you follow the proper review steps but still can’t post, this temporary full disabling could be happening behind the scenes. It would prevent anyone from reviewing, even verified buyers who click the email links.
The good news – this only blocks reviewing, not buying items. If it happens, just wait it out until Walmart finishes updates to re-enable posting reviews. Once reactivated, verified purchasers would regain access through their unique purchase email links.
So in rare cases that “opted out” message may result from Walmart completely but briefly pausing reviews to refine fraud filters. In this case, review options should come back after updates are complete and get reactivated for verifying buyers.
Check your Walmart Account Settings
Another thing to try is checking your Walmart account settings on their website. Look under the sections related to reviews, feedback, or privacy options. See if there is a setting somewhere that says whether you have allowed or disabled review posting.
If you see a box that you previously unchecked about participating in ratings and reviews, check that box now. This gives permission to submit your feedback. Make sure any and all settings say you have agreed to and allowed product reviews and seller ratings to go live based on your account and purchases.
Update your Walmart Account Details
Another thing to check – make sure all the information in your Walmart account profile is filled out and up-to-date. Having incomplete or outdated personal details on file can sometimes get your account flagged by Walmart’s systems. It can potentially prevent users from leaving reviews.
So log into your account and confirm your name, contact info, shipping address, and payment methods on record are all current and fully filled in. Make sure things like your email, phone number, and home address are accurate and won’t raise any red flags.
Contact Walmart
If you still get the “The user trying to submit review is opted out” review message after following the above ways, contact their customer support. Make sure to log into your Walmart account first.
The support team can walk you through a fix if one exists. Otherwise, you may need to wait for Walmart’s technical teams to resolve the underlying issue. Sometimes this error happens because a component in Walmart’s complex website/app system has malfunctioned. When one part of a linked system breaks, it can temporarily affect connected features like submitting reviews.
So if using the exclusive email links fails, reach out to Walmart’s customer service team. They’ll either provide an immediate workaround or suggest waiting while they fix something on the back end causing reviewing to glitch for customers.
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