How to Fix Samsung Microwave E-11 Error Code

Is your Samsung microwave giving you an E-11 error code? Don’t worry; we’re here to help in the simplest way possible. If you have a modern Samsung microwave with humidity control, you might encounter this error when your food turns out drier than expected. No need for panic or costly repairs just yet! In this article, we’ll walk you through the easy steps to understand, diagnose, and fix the E-11 error on your Samsung microwave. 

What Does E-11 Mean on a Samsung Microwave?

Samsung microwaves will display an E-11 error if there’s a problem with a special sensor that helps make sure your food cooks just right. This sensor is like a smart helper that keeps your food from being too raw or too cooked.

If the sensor’s wires are loose or if it’s not working properly, your microwave will stop working and show that E-11 code. However, some Samsung microwaves do not this smart moisture sensor. Only the ones with fancy features like humidity control will show this E-11 error.

The smart moisture sensor is positioned behind a cover on the top left of your microwave. While you’re heating up your food, this sensor checks how much steam is coming out of your food and then decides how long your food needs to cook. If it isn’t working properly, your food may end up dry.

But don’t worry! We’re here to help you fix this E-11 error so your microwave can cook your meals perfectly again. Keep reading, and we’ll show you how to resolve it.

How to Fix Samsung Microwave E-11 Error Code

Power Cycle/Reset

If your Samsung microwave shows an error code, you can try a simple trick called a power cycle to make it go away. Many times, these error codes pop up because there’s a little hiccup or glitch in your microwave’s system, but a power cycle can fix it. 

Here’s how you do it:

1. If your microwave is plugged in, unplug it or turn off the power switch.
2. Leave it unplugged for about 60 seconds. If you think there might be water or moisture causing the problem, like from cooking or spills, wait a little longer to let it dry out.
3. Plug your microwave back in.
4. Check if the E-11 error code is gone.

If the error code is still there and your microwave isn’t working right, you might need to replace something called the gas sensor. 

Problem with Gas Sensor

When you see the E-11 error code on your microwave, it means the gas sensor isn’t functioning correctly. This sensor’s function is to detect flammable gas leaks like natural gas or propane to keep your microwave safe. 

To fix this issue, you need to clean it. 

1. So, first, unplug the microwave and remove the door. 
2. You’ll usually find the gas sensor on the top or side. 
3. Use a damp cloth to gently wipe off any dirt or debris from the sensor. 
4. After cleaning, put the door back on and plug in the microwave. 
5. Check again to see if the error code persists.

Loose Sensor Wiring

Sometimes, when your Samsung microwave throws that E-11 error code at you, it might not be as mysterious as it seems. One common reason for this error is something as simple as loose or damaged wires connected to the smart humidity sensor.

There are times when the wires connecting this sensor can get a little loose or damaged. When that happens, your microwave can’t communicate properly with the sensor, and that’s when you see the E-11 error code.

Okay, let’s get that humidity sensor loose connection sorted out. It’s not as tricky as it might sound, and we’ll guide you through it step by step.

1. Unplug your microwave first.
2. Open the microwave door. It’ll make the next steps easier.
3. Take off the top panel. You’ll need to do this to access the insides.
4. Remove the screws from the metal panel that’s covering the sensor.
5. On the right side of the metal housing, there are two tabs. Push them.
6. Now, on the left side, there are more tabs. Use a screwdriver to push these ones too.
7. Carefully take off the metal housing. This will give you access to the sensor.
8. Check if any wires connected to the sensor are loose or damaged.
9. If you find a loose wire, twist it back together. Then, use electric tape to wrap it securely.
10. Put the metal housing back and secure it with the screws.
11. Put the top cover of your microwave back on and lock it in place with its screws.
12. Plug your microwave back in, and see if the E-11 error has gone.

Issues in the Sensor

When you’re dealing with a damaged sensor in your microwave, the first and most important step is to secure a proper replacement. It’s crucial to opt for an authentic humidity sensor provided by Samsung to safeguard your microwave from potential harm.

Now, fixing this issue will require a slightly different process compared to the previous method. Instead of accessing the sensor from the front, you’ll need to carefully pull your over-the-range microwave out of its cabinet. 

1. Start by disconnecting your microwave from the electrical outlet.
2. Open the microwave door and remove the turntable inside.
3. Take out the screws that are holding the flanges to the cabinet, and also remove the washers.
4. Now comes the tricky part – you’ll need to gently pull your over-the-range microwave out of its cabinet. Make sure to place it on a stable surface. If the cable is too short, use a crosshead screwdriver to loosen the screws and remove the cables.
5. After that, you will need to remove the ventilation panel and slide it forward. This will give you access to the humidity sensor.
6. You’ll see the smart moisture sensor there. Remove it from the microwave.
7. Get your new sensor and put it in the same spot, securing it with its screws.
8. Plug the cable into the control board and tie them together.
9. Mount the top panel back on and put the screws back in place.
10. Carefully lift your microwave and slide it back into the cabinet.
11. Place the washers back on the flanges and tighten the screws.
12. At last, turn on your microwave and see if the error has been fixed.

Contact Samsung Support

When all else fails, and none of the previously mentioned solutions seem to resolve the issue with your Samsung microwave e-11 error, it’s advisable to get in touch with Samsung’s support center. Reach out to them and request the assistance of a professional technician who can thoroughly examine your microwave.

The experienced technician will not only verify the specific error code you’re encountering but also conduct a comprehensive diagnosis of your microwave’s overall condition. 

If you encounter an E-11 error on your Samsung microwave, it’s essential to first check the wires and power supply thoroughly. This error usually means there’s an issue with the smart moisture sensor. But if all your attempts to fix Samsung microwave e 11 error don’t work, don’t hesitate to contact Samsung’s support center. 

Frequently Asked Questions (FAQs)

Where Samsung microwave humidity sensor is located?

The gas or humidity sensor in a Samsung microwave can usually be found on the upper left side. However, its exact position might differ based on the specific model of your microwave.

Check your microwave’s user manual to find the sensor location.

How can I reset my Samsung microwave?

You can reset your Samsung microwave by simply unplugging it from the electrical outlet. Leave it unplugged for at least two minutes, or even longer until the microwave completely powers down.

Does the microwave have a reset button?

Typically, most microwaves, including Samsung microwaves, don’t have a dedicated reset button. To perform a soft reset, you can press the “Off/Clear” button. By doing this, you will clear any information displayed on the microwave’s screen and restart it, effectively exiting any program or function that may have been previously running.

How to fix e-11 error on Samsung microwave?

The E-11 error code on your microwave indicates a gas sensor problem, which is responsible for detecting flammable gas leaks to ensure safe operation. First, try resetting the microwave by unplugging it for 30 seconds and then plugging it back in. If the error persists, clean the gas sensor gently, and if that doesn’t work, consider replacing it with professional help. If all else fails, contact Samsung customer services for further assistance, including troubleshooting tips or technician support.