Lorex Home App Not Working (Troubleshoot)

If your Lorex Home app is not working or is not responding, don’t stress! We’ve put together some useful tips to help you resolve the problem.

The Lorex Home app provides a seamless and cost-effective solution for remote home monitoring, as it is freely available for both Android and iOS devices. Its compatibility with a wide range of platforms ensures accessibility for users across different mobile ecosystems.

Additionally, the app integrates with popular voice control systems such as Google and Alexa, allowing users to issue commands conveniently through their preferred voice assistant.

Why is My Lorex Home App Not Working

The Lorex Home app may experience functionality issues due to several reasons, including the outdated version of the app, an outdated iOS operating system, poor network connectivity, difficulties in connecting to Lorex Wi-Fi cameras, non-functioning push notifications, and password-related issues such as forgotten passwords.

How to Fix Lorex Home App Not Working

Install the Latest Version of the Lorex Home App

While the new version of the Lorex Home app brings improvements, it can create challenges for users sticking to the older one. Some users may face issues, like not being able to view events despite getting notifications. 

In order to resolve this, open the App Store or Play Store and search “Lorex (previously Lorex Home)”. You will see an “Update” option if there is the latest version available, upon installation of the newer version, it should automatically fix the problem. It’s a good practice to regularly check for updates and install the latest version of the Lorex Home app. 

Update iOS Software

If your iPhone is running an iOS version older than iOS 14, you might encounter issues with the Lorex Home app. To fix this, it’s necessary to update your iPhone’s operating system to iOS 14 or its latest version. 

However, even after updating to iOS 14 or later, you might still face difficulties detecting and connecting to the Lorex Home app. In this situation, open the app, navigate to Settings, and enable the “Local Network” option. 

Issues with Network Connection

If you’re experiencing a network connection failure with the Lorex Home app, you may notice that the app consistently shows as offline, despite the camera indicator displaying a green light.

To troubleshoot this issue, verify that the Lorex camera is properly connected to a power source. Additionally, check the status of your internet connection. You can also consider restarting the mobile phone or rebooting your modem/router to see if this fixes the problem. 

Once your device has been restarted and the router has been rebooted, you can proceed to reconnect your device to the Lorex Home app. Here’s a step-by-step guide:

1. Open the Lorex Home app.
2. Go to “Settings.”
3. Open the “Wireless Network” section.
4. Make sure you follow the instructions on the screen to set up the camera.

Lorex Home App Video Playback Not Working

Unable to Connect to the Lorex Wi-Fi Camera

Users of Lorex Wi-Fi cameras through the Lorex Home app may encounter various issues when attempting to view live videos. For instance, error messages like “play error, click to refresh” or a notification stating “Uh-Oh something went wrong. Try again.” may appear

Fix 1

If you encounter such issues, start by tapping the refresh icon to attempt reconnecting to the camera. If the error persists, you can try the following troubleshooting steps:

To resolve the live view issue on the app, follow these steps: Go to “Main Menu,” then navigate to “Camera” and access the “Recording” tab. Turn on the switches for “Super Codec” under the mainstream and “Video” under the Sub Stream for all Channel Numbers. Note that these settings are not within the app but on your main DVR, typically connected to a monitor.

Fix 2

1. To remotely restart your Lorex system, first, ensure your Lorex Home App is up-to-date by checking the App Store. 
2. Log in to your account within the app. If your device isn’t visible, you might not need to be physically present to power cycle or update firmware. 
3. Tap the Settings Icon (large gear in the bottom right corner), go to “My Devices,” and select your DVR Device Name (avoid clicking on cameras). 
4. In the new menu, find the “Reboot Device” button at the bottom and tap on it. The unit will then reboot remotely, taking around 5 minutes to restart. 

During this time, close the app, wait 5 minutes, and then reopen the app to log in as usual. If you encounter any glitches, try turning off WiFi on your iPhone and using cellular data. This straightforward solution should effectively resolve the issue.

Fix 3

If you’re experiencing video playback issues with the Lorex Home app, it might be due to a VPN enabled on your phone. So, the recommended solution is to disable the VPN on your phone to resolve video playback on the Lorex Home app.

Other Solutions

Here are some other options for resolving the issue:

1. Try rebooting the hard drive by turning off the device, disconnecting it from power, and restarting after a short break.
2. Clear cache and data of Lorex Home app
3. Force close or quit the Lorex Home app
4. Uninstall and reinstall the Lorex Home app
5. Power cycle your router/modem
6. Ensure a clear signal path.

Lorex Home 2FA App Issues

If you’re facing issues with Lorex Home 2FA (Two-Factor Authentication) and not receiving text messages, contact Lorex Home support by sending an email to appsupport@lorextechnology.com. 

When emailing, make sure to use the email you use to log into Lorex and put “2FA” in the subject line. This simple solution can help you regain access to your account very quickly.

Lorex Home App Push Notifications Not Working

There are some users who report that their Lorex Home app fails to send notifications, which could be due to notifications being disabled either on the Lorex and FLIR FX camera or on your smartphone. 

To resolve this, ensure that notifications are enabled for each camera on your smartphone. If notifications are off, you can activate them by opening the FLIR FX app, pressing the menu icon, and tapping the notification icon to enable it if necessary. 

Additionally, make sure automatic triggers are enabled by accessing each camera’s Live View, tapping the Settings icon, selecting Automatic Triggers, and turning on the triggers. 

If you’re still not receiving notifications, double-check your phone settings to make sure notifications are turned on. Be mindful of your phone’s Airplane mode or Do Not Disturb settings, as they might be blocking notifications from showing up.

I trust this guide proved helpful in resolving the Lorex Home app not working issue. Additionally, you may want to explore our guide on factory resetting Lorex DVR without a password.