If you’ve ever tried to buy tickets on Ticketmaster, you might have seen the annoying “Sit tight, we’re securing your Verified Tickets…” message. At first, you wait with hope, but as the minutes pass, it gets frustrating. Whether it’s a sports event or a concert, this never-ending screen can feel like a bad joke. It’s not just you: many users have shared similar experiences, stuck in the middle while Ticketmaster’s system seems to grind to a halt.
Before you throw in the towel and curse the website for the hundredth time or try any other Ticketmaster alternative, there are practical ways you can take to troubleshoot and (hopefully) secure your tickets. In this guide, we’ll share 11 quick solutions to help you get past the “Sit tight” screen and book your tickets.
Common Reasons for Ticketmaster Stuck on Sit Tight
If you’re stuck on the “Sit Tight” message, it usually means Ticketmaster is processing your request. It’s their way of asking you to wait while they secure your tickets. But sometimes, this screen stays longer than expected, making you feel stuck.
The most common reason is high demand—when thousands of people try to buy tickets at the same time, the system slows down. Ticketmaster’s servers can also get overloaded, causing delays. This isn’t just a Ticketmaster issue; it happens with ticket booking, e-commerce, and even food ordering apps when too many users try to access the platform at once.
Other reasons include small glitches, slow internet, or an outdated browser. Sometimes, bugs in the system keep you waiting longer than necessary. A slow or unstable internet connection or using an outdated browser can also make things worse, causing Ticketmaster to take even longer to process your request. 
How to Fix Ticketmaster Stuck on Sit Tight Issue
Check your Internet Connection
A slow internet connection can mess up your Ticketmaster experience. Even if other websites load fine, buying tickets requires a strong, stable connection for payments and seat selection. If your network is overloaded, your provider has issues, or your modem isn’t working right, you might get stuck on the “sit tight” screen.
To fix this, first, check your internet speed—each person in your home should have at least 15-20 Mbps for a smooth experience. If things feel slow, restart your modem by holding the reset button until the lights turn off and back on. If it still does not work, call your internet provider to find out if there are any issues.
Try the Late Night Trick
If you really want to get your tickets, the time you choose matters. Popular events sell out fast, so sometimes you need to make a small sacrifice like staying up late.
Instead of competing with everyone during the busy hours, try using Ticketmaster between 12 AM and 5 AM when most people are asleep. The best time is between 2 AM and 4 AM because even other late-night buyers might give up or fall asleep. With fewer people in the queue, you have a better chance of getting your tickets.
Pro Tip: Use a computer instead of the mobile app for faster navigation and a better chance at securing the best seats.
Refresh the Page Carefully
When you are stuck on Ticketmaster sit tight page, your first instinct might be to keep hitting refresh. However, doing this too often can push you to the back of the queue, making your wait even longer. Ticketmaster’s system is designed to hold your spot, but refreshing too many times can make it think you are starting over.
If the page seems stuck or is taking too long to load, a single refresh might help reconnect you to the queue. But, refreshing too often can do more harm than good. Instead, wait patiently and only refresh if absolutely necessary.
Use Multiple Devices
Instead of opening multiple tabs on the same device, try using different devices like a phone, tablet, or another computer. This gives you more chances to get through without confusing or slowing down the system.
If one device gets stuck on the Ticketmaster sit tight screen, another might load faster and move ahead in the queue.
Try the Ticketmaster App
If Ticketmaster is stuck on Sit Tight, using the mobile app might help. Sometimes, the app works faster than the website and can load the queue more smoothly.
The app is available for both Android and iOS. You can download it from the Play Store on Android or the App Store on iOS. Using the app instead of the website can sometimes reduce glitches and speed up the process. If you’re facing issues with the app, check out this guide on how to fix Ticketmaster app issues for possible solutions.
Turn Off Browser Extensions
Some browser extensions, like ad blockers or pop-up blockers, can slow down or block the ticket booking process on Ticketmaster. These extensions may stop the page from loading properly or cause errors.
It’s better to turn them off while you are trying to buy tickets.
If you are using Chrome,
- Open Chrome and type this in the address bar: chrome://extensions/
- You will see a list of all your extensions.
- Turn off the switch next to each extension to disable them.
If you are using a different browser like Edge, Opera, Brave, or Firefox, the steps are mostly the same, but the option names may be different. Just check the settings menu to find the extensions section. If you use that browser often, you may already know where to find it.
Try a Different Browser
Not all browsers work the same with Ticketmaster. Many users have reported issues, especially on Chrome, where they get stuck on the Ticketmaster sit tight screen for too long.
If you are facing this problem, try switching to a different browser like Firefox, Edge, or Safari if you are Mac OS. Sometimes, a different browser loads the page faster and helps you move through the queue more smoothly.
Check if Ticketmaster is Down
Sometimes, Ticketmaster’s servers might be down, causing you to get stuck on the “Sit Tight” message. Websites rely on servers to keep running without any issue, even when thousands of people try to buy tickets at the same time. However, they can sometimes crash due to bugs, overheating, or cyberattacks.
If Ticketmaster’s servers are down, there’s not much you can do except wait for them to be fixed. But you can check the status by searching “Is Ticketmaster Down?” on Google and visiting sites like Downdetector or Is It Down Right Now. If you see big spikes on the graph, it means many users are facing issues, and you’ll have to wait until Ticketmaster resolves it.
Ask Friends to Help
If you are stuck on Ticketmaster sit tight, ask your friends to help. If you are going to the event together, this can increase your chances of getting tickets. More people trying means a better chance of success.
Call or message your friends and tell them to try buying tickets on their devices. If one of them gets through first, they can buy tickets for everyone, and you can pay them back later. This way, you do not have to wait alone, and you have a better chance of getting tickets.
Buy Tickets at the Venue
Sometimes, the best way to get tickets is the old-school way—buying them in person. If you live near the venue, check if they sell tickets directly. This can help you avoid online queues, extra fees, and uncertainty about ticket availability.
Before heading out, do a quick check to see if tickets are available at the box office. This way, you won’t waste a trip. Plus, buying in person ensures you get legit tickets without the hassle of a spinning loading screen!
Contact Customer Support
If you’ve been stuck for a long time, try reaching out to Ticketmaster’s support team. While they get tons of requests and might not always reply quickly, they could help if your issue is specific.
It’s not the fastest solution, but if nothing else works, it’s worth a shot. Just explain your problem clearly, and they might have a fix!
RELATED ARTICLES: –
- (FIX) Ticketmaster Oops Something Went Wrong
- How to Fix “Your Session Has Been Suspended” on Ticketmaster
- Ticketmaster Pardon the Interruption? Try These 10 Fixes
