QUICK ANSWER: To delete your Payoneer account, log in, go to the Help tab, choose Support Center, click on My Payoneer Account > Close/Reopen Account, select “I wish to close my account,” hit Contact Us, fill out the form, and click Submit.
If you have a Payoneer account but no longer use it, you might be thinking about closing it for good. Even though Payoneer is known for being easy to use and works well for sending and receiving money from other countries, it’s not something everyone wants to stick with forever. Over time, your needs might change, and you might switch to a different payment app that feels easier to use.
Others are just tired of the yearly fee, especially if the account has been sitting there unused. A few might be unhappy with the service, or maybe the fees feel a bit too much. And sometimes, it’s just about wanting to keep your personal info off accounts you don’t use anymore.
It doesn’t matter what the reason is, closing your Payoneer account can feel like a big step, especially if you’ve never done it before. And to make it a bit more confusing, there’s no single button or one-tap option to delete your account anywhere in the app or on the website. You’ll need to go through a few steps to get it done, which is why knowing the process ahead of time really helps. Keep reading, and you’ll know exactly what to check first and how to go ahead with closing it permanently.
Things to Know Before You Delete Your Payoneer Account
Before you go ahead and close your Payoneer account, there are a few important things you should know.
- Check your balance – If there’s any money left in your account, you won’t be able to use or get it back after deleting. So make sure you withdraw everything first.
- Your past payments will disappear – Once your account is closed, your full transaction history will be deleted along with it. If you think you might need it later, it’s a good idea to take screenshots or save it somewhere else.
- You can’t use the same email again – If you ever want to sign up for Payoneer again, you won’t be able to use the same email address from your old account.
- It’s not instant – After you send the request to close your account, it might take a few days for them to process it.
- Some of your info stays for a while – Even after your account is deleted, Payoneer keeps your personal details on their system for some time because they’re required to do so by law.
How to Delete Payoneer Account Permanently
- Head over to the Payoneer website and sign in with your password. If you’ve turned on two-factor authentication, you’ll also need to enter the code they send you.
- Once you’re logged in, click on the “Help” tab in the top right corner of the page. Then select “Support Center – Home” from the drop-down list.
- On the left side of the Support Center, click on “My Payoneer Account.” Then select “Close/Reopen Account.”
- You’ll see an option that says “I wish to close my account.” Click on that and take a moment to read the warnings they show.
- After that, hit the “Contact Us” button. A form will pop up where you’ll need to give a reason for closing your account.
- Once you fill out the form, click “Submit.” Your request will go to their support team, and they’ll review it. It might take a few days before they actually close your account.
Once you send the request to close your account, the Payoneer support team will review it. You’ll get a confirmation email at the address linked to your account. In most cases, the account gets closed within a few days. If there’s any issue or they need more details, someone from the support team will reach out to you.
In my case, they didn’t ask for any extra details, and the account was closed in just three days.
Now, if your account is blocked but you’re still able to sign in, you’ll need to fill out the same form and send it in. Sometimes, they may ask for a few more documents to confirm your identity.
Like we said before, even after you close your Payoneer account, some of your personal info will still be kept for a while. Since Payoneer is a licensed and regulated company, they’re required to hold on to certain data for things like security checks, fraud prevention, legal reasons, and making sure everything follows the rules. That said, all your data will be removed once the required time period is over.
If you ever change your mind down the line and want to use Payoneer again, you can always sign up for a new account. Or if you’d rather try something else, there are plenty of other payment apps out there too like PayPal, Wise, and Stripe.
